Ring in the Changes: Why a BVN Solution and Tag Cloud are Business Must-Haves
Always-on customer service has become the utmost necessity for businesses. Miss even a single call, and you lose potential customers, impacting the bottom line in the long run.
As it is imperative that you have to be accessible all the time, a business virtual number (BVN) ensures that calls don’t go unanswered. It enhances customer experience, sales, and employee productivity.
In a nutshell, BVN offers unified business communication that helps manage customer interactions. Coupled with a tag cloud feature, it can deliver seamless customer journeys and provide you with valuable, actionable insights.
In this blog, we talk about what exactly is a BVN and how they can benefit businesses to provide superior customer experience.
Streamlining Communications with BVN: Unlocking the Secret to Customer Success
A business virtual number is an official phone number for your business, branches, or departments not tied to a particular mobile or telephone line. BVN can be used with any gadget that allows communication — a smartphone, a fixed line phone, or a desktop.
Versatile, flexible, low-cost business virtual number (BVN) solutions have many benefits. It automates the calling process, routing an incoming call to the right person or forwarding it to a specific mobile.
Moreover, it also records every customer call to your business from a GMB listing.
Here’s how BVN can simplify business processes:
1. Cost Optimisation
A business virtual number requires no additional hardware setup. You not only save on infrastructure but also on associated expenditures like staff, repairs, and maintenance. Moreover, you save on the cost of international calls as they are routed through the internet.
2. Hyperlocal Presence
Normally, customers prefer a local service provider to an expensive long-distance one when reaching out by phone. It lends a personal touch to business communication, allowing you to use a local number, irrespective of where your business is located.
3. Builds brand image
Since business virtual numbers are not limited to a person, team, or location, customers can always reach the business using the same number. Further, BVN allows you to assign different numbers for different departments in the business. It adds consistency to responses and contributes to a positive brand image.
4. Delivers a Seamless Customer Journey
Consistent business communication across all touch points is crucial. When you provide customers with a single virtual number with a single point of contact, you ensure all customer interactions are routed to a single dashboard. Therefore, managing customer interactions and providing a consistent customer experience becomes more effortless.
Also, the caller’s name and phone number are identified by business virtual number, allowing you to track call sources and reply to the missed call. This improves customer engagement.
5. Better Customer Understanding
A business virtual number makes it easy to manage teams’ communication channels, allowing them to collaborate more effectively and improve their workflow.
Also, you can use the customer database available with BVN for performance analysis and gain insights like:
● Who clicked the contact number, and when?
● The date and time you get the most calls during the week
● Pickup latency or call duration
● Which touch points are the most active?
You can even record calls for audits and training or share automated surveys with customers through it.
Talk the Talk: Why ProManage can be your dynamic all you need dashboard
ProManage is a tool improving your customer engagement metrics that helps businesses optimise their Google My Business (GMB) listings, boosting hyperlocal discovery. It also assigns your business a local virtual number. With cloud tags, ProManage BVN data is further streamlined for enhanced operational ease.
Essentially, the tool becomes a unified business communication platform. You can establish, expand, and manage your online presence from a single dashboard and monitor customer calls.
Here’s how ProManage’s cutting-edge features can assist you:
● Tag Cloud
With the tag cloud feature of ProManage, businesses can categorise their customer interactions into different categories, allowing them to identify areas that need improvement.
For example, businesses can create tags like “complaints,” “enquiries,” “feedback,” and so on. This makes it easy to provide better experiences for customers and simpler to track progress over time. So, you can see how their customer interactions have improved.
● History and Note-Taking
ProManage gives valuable insights into all call and chat interactions from a single dashboard, providing them with a complete history. In addition, you can take notes for future reference.
Here’s how it helps: Using call history, you can track how long it takes to resolve customer issues, identify frequently asked questions, and so on. With note-taking, you can recall customer interactions and improve their communication channels accordingly.
Score Points with Customers With BVN & ProManage
When you leverage ProManage as your business virtual number solution, you streamline processes for customer interactions. It equips you with features that amplify the customer experience and your growth.
From increasing business communication efficiency to analysing call trends to adjusting marketing tactics; from seamless call transfer between devices such as laptops, computers, and mobile devices to helping your teams adapt to demand, there is a lot that the BVN solution can do to score points with customers.
Need a BVN to ring in the benefits?
Get in touch: Kranthi.Kumar@Promanage.biz.
